Our Privacy Policy
Mypools Designworks Sdn Bhd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with us through our website, social media, messaging apps, or in person.
1. Information We Collect
We may collect the following personal information from you:
• Name, phone number, email address
• Address/location for site visits or services
• Project preferences or service inquiries
• Photos or videos (only with your permission)
• Billing or payment details (limited and secure)
2. How We Use Your Information
We use your personal data to:
• Provide quotes, services, and customer support
• Schedule appointments or site visits
• Process payments and issue invoices
• Improve our services and customer experience
• Send updates, promotions, or important notices (only with your consent)
3. How We Protect Your Information
We take data protection seriously:
• Your data is stored securely with access limited to authorized staff only
• We use secure platforms and encrypted systems
• We never sell, rent, or share your information with third parties for profit
4. Data Sharing
We may share your data only when:
• Required by law or government regulation
• Necessary to complete a transaction (e.g., with payment providers or subcontractors with confidentiality agreements)
5. Your Rights
You have the right to:
• Access, correct, or delete your personal information
• Withdraw your consent at any time
• Request how your data is used or stored
6. Data Retention
We keep your data only for as long as necessary to:
• Complete your project
• Comply with legal or tax obligations
After that, your data is safely deleted or anonymized.
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